On behalf of our client, we are seeking a Warehouse Operations Manager to join them on a permanent basis. The Warehouse Operations Manager will oversee all aspects of warehouse operations related to aviation escape slides. The ideal candidate will be responsible for managing quality control, logistics, HMRC compliance, customs clearance, import/export processes, and leading a team of warehouse staff. Role: Warehouse Operations Manager Salary: On application Hours: Monday to Friday Location: West Sussex Responsibilities: Maintain quality management systems to ensure compliance with aviation industry standards, regulations and quality accreditations facilitating audits when required Manage shipments in company's ERP system, and other electronic formats Ensure compliance with HMRC regulations and customs requirements for import/export activities related to aviation components. Ensure accurate paperwork completion as per customer, country and customs specific requirements Manage all customs operations, processes, procedures and protocol in line with all applicable compliance and legislation Resolve all manner of import/export shipping queries/issues with commitment that the best solution is adopted and delivered Obtain, audit & process Import/Export entry data recognizing and logging errors accurately Control all stores, logistics, clearance, quality and customs related documentation, records, inboxes and comms Lead and manage a team of warehouse staff, including hiring, training, and performance management, to ensure effective and efficient operations. Manage safety protocols and ensure a safe working environment for warehouse staff Monitor and analyse costs, identify areas for improvement, and implement cost-saving initiatives. Negotiate rates with logistics providers to optimize freight expenses and minimize overheads. Monitor key performance indicators (KPIs) to track warehouse performance and identify areas for improvement, ensuring timely delivery and customer satisfaction. Identify and mitigate potential risks and disruptions in the supply chain, such as customs delays, trade disputes, or transportation issues. Develop contingency plans to address emergencies and minimize operational impacts Identify process inefficiencies and implement measures to streamline operations. Requirements: Experience in operations management Knowledge of and experience using managing quality management systems Experience in managing quality audits Experience in logistics and supply chain management, with a focus on optimizing warehouse operation Experience managing customs clearance processes Experience of compliance with HMRC regulations in the aviation industry. Knowledge of import/export regulations and experience with international shipping processes for aviation components. Strong understanding of health and safety regulations and best practices in the workplace. Excellent leadership and team management skills, with the ability to motivate and develop a team to achieve operational excellence. Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues Knowledge of Export and Import procedures, controls, regulations, legislation and compliance highly desirable Experience of working in a warehouse/quality/logistics/supply chain/freight operations environment is desirable Proactive, self-motivated, flexible and driven to succeed in a busy environment Strong problem-solving ability Analytical thinker Excellent communication skills at all levels, verbal and written Ability to develop and maintain professional relationships with customers, suppliers and internal departments Professional and confident telephone skills Strong organization, time management and negotiation skills Excellent administration skills Ability to multi-task, prioritize and meet deadlines Strong computer literacy, highly proficient in the use of Microsoft Word, Excel and Outlook Ability to work well under pressure Quick learner with natural curiosity and the desire to achieve Must hold a full UK driving license and have own transport
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