This is a high-impact role where you’ll lead the operational delivery, development and sustainable growth of our membership function, ensuring membership remains central to our purpose and delivers real value.

Lead membership in a sector that never stands still.

Are you a membership leader who understands the pace, complexity and pride of the automotive profession? Come and join the us and shape a member experience that recognises, supports and champions automotive professionals.

You’ll play a pivotal role in strengthening a community that supports and recognises automotive professionals. This is your opportunity to influence how members experience the IMI, shape the future of membership, and help drive professionalism and progress across the sector.

What you’ll be doing

• Lead and develop the membership engagement team with clear goals and accountability.
• Own and improve the end-to-end member journey, ensuring a consistent, member-first service.
• Drive sustainable growth and retention across automotive and emerging mobility, using insight and feedback.
• Evolve the membership value proposition (benefits, recognition, development pathways) and report performance against KPIs and budget.
• Champion continuous improvement and be a visible advocate for equity, diversity and inclusion.

About you

• Senior membership leadership experience (professional body/association/subscription) across growth, retention and member experience.
• Strong knowledge of the automotive sector (or closely aligned mobility/transport environment) and its stakeholders.
• Proven people leadership, with a track record of coaching teams to deliver results.
• Data-led approach to improving processes and customer journeys; confident stakeholder communication.
• Commercial awareness (KPI and budget management) and a values-led commitment to inclusion.

Benefits

We offer a competitive salary and a great benefits package, including:

• 8% non-contributory pension
• 28 days’ annual leave plus bank holidays
• Private healthcare for you and your spouse/partner (opt-in)
• Remote GP service (opt-in)
• Medical cashback scheme (opt-in)
• Death in service benefit (3x salary)
• Professional membership paid
• Annual training and development fund

We’re committed to creating an equitable and inclusive workplace. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we’ll be happy to support you.