You have the power to change lives! And no, I'm not being dramatic, that's the mission statement of this business! Thats what their product can achieve! The company are thriving, forward-thinking, they provide a unique and market-leading product! They are growing! When a customer calls it's your job as customer service executive to investigate, make them feel like you have taken on their problem and get it solved. It's as simple as that. The difference between a complaints handler who logs a problem and passes it on and you is that you take the problem on until it reaches resolution logging every step you take. You leave no stone left unturned, you get a buzz from doing everything you can to get to the bottom of what's happened, it doesn't matter to you how many people you need to talk to, you will make this happen! You are the go-to person, that everyone feels they can confide in, chat to, everyone says you are easy to talk to! The team are great, headed up by a Customer Service Manager who really knows how to get the most out of you, here is a company who nurture careers, the reason for you being needed is internal promotion, and most of your new colleagues have been with the business 10 years plus! The terminology of the product is technical and most transferrable into the automotive industry but is isn't essential for you to come from automotive. Have you worked in product aftercare? Yes? Then this would be perfect! Can you answer yes to all of these statements? I'm a great listener. I have a positive outlook. I can get my head around a technical product. I can deal with complex, quite uncomfortable conflict. I am assertive, yet able to influence and build collaborative relationships. I can work in a Team. Deadlines are tight, workload is varied, everyone in your team working towards the same goal, to ensure complete customer satisfaction. Salary £23K-£25K 8am - 5pm Monday - Thursday, 8am - 2pm Friday (Early finish for the weekend) they literally kick you out! Company Private Health Care Scheme (After successful completion of Probation Period) If this has grabbed your attention, you want to know more, click apply, find me on LinkedIn and drop me a message. *Marshall Harmony engage exclusively with our clients, you will not be approached about this role by any other third party