Contact Centre Manager required for a Used Car Supermarket in Hinckley Salary £50k basic with an OTE £75k + Company Car Working hours: 42.5 hours per week, 5 days out of 7 on a shift pattern. Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success. Responsibilities: * Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints. * Convert a high volume of inbound and outbound enquiries into appointments and direct sales. * Drive team performance while ensuring compliance with all necessary regulations, including FCA policies. * Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews. * Manage departmental productivity and staffing to ensure optimum coverage and efficiency. * Maintain a professional, friendly, and brand-aligned environment within the call centre. * Provide insights and feedback on customer trends during daily management meetings. * Liaise with internal departments to ensure seamless communication and collaboration across the business. Requirements: * Proven experience in a Call Centre Management or similar leadership role * Strong track record of driving sales and customer satisfaction. * Exceptional leadership, coaching, and motivational skills * Strong organisational and time management abilities. * Confident handling performance-related issues and HR tasks (rotas, holidays, commissions). * FCA accreditation (or willingness to obtain) * A proactive, professional, and customer-focused mindset. Benefits: * Tesla Company Car, Competitive salary and performance-based bonus * Opportunity to work with one of the UK’s fastest-growing car supermarkets. * Supportive and energetic team environment. * Career development and progression opportunities. Full company details available on application. Apply now with your full CV to Mary at WeRecruit Auto Ltd quoting job reference ST1689 Automotive - Motor Trade – Contact Centre Manager - Call centre- Call centre manager – Car Sales - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job Follow us on Instagram @werecruitauto Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities