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Posted: 89 days ago   Expired

Aftersales Manager - Automotive

Salary: £0

Location: Exeter

Job type: Permanent

Category: Management

Are you an experienced automotive Service or After Sales Manager? Would you like the opportunity to work with the Skoda brand? If the answer is YES, the team at Carrs Skoda are waiting to hear from you. Carrrs Skoda are now looking to recruit a Dual Site Aftersales Manager to work across our two sites in Exeter and Bridgwater. What can we offer you? In return for your hard work and commitment, you will be offered a competitive salary package and a great range of benefits including: Workplace pension (salary exchange option) Bonus scheme 22 days holiday plus bank holidays (pro rata for part time) Employee Assistance Programme Cycle to work scheme Refer a friend rewards Life assurance ECOS vehicle Discounted sales, MOT, products, parts & servicingWhat will I be responsible for? Joining the team as the Aftersales Manager, you will be responsible for managing, motivating and organising teams of Service and Parts Advisors, Workshop Technicians, Warranty/Service Administration and C&D Drivers. You will take the helm in driving customer satisfaction, labour sales, promoting first time fixes, ensuring that vehicle loading, and reporting are effective whilst achieving vehicle turnaround and meeting daily targets. Parts and Warranty will be a focus. Communication is key within our dealerships and ensuring a 5-star customer service is pre-requisite along with building solid working relationships with the Manufacturers and colleagues within the wider Group. Could this be the ideal role for me? As our Aftersales Manager, you will be able to demonstrate proven experience of meeting set KPI's, achieving budget and of working within a fast-paced, highly expectant automotive Service department. You will be a personable character with above average communication skill and possess an advanced working knowledge of Kerridge and other DMS to be successful in this role. IT and demonstrable interpersonal skills will be essential. A strong knowledge of manufacture warranty processing, claiming and debts are essential, prior Volkswagen group working knowledge is and advantage. The Company Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari, TPS, Body/Smart Repairs and Select Used Vehicles. This is a fantastic opportunity to join one of the top 25 dealer groups in the UK. If you feel you have the skills, aptitude and attitude to be our Aftersales Manager, then please click 'apply


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