Service Reception Manager – Hedge End Salary: £35,000 – £45,000 (depending on experience) + bonus Location: Hedge End Pembrook Resourcing are currently recruiting on behalf of a well-established dealership for an experienced Service Reception Manager to join their busy aftersales department in the Hedge End area. This is a fantastic opportunity for someone with strong leadership skills and a background in automotive aftersales to manage and develop a successful front-of-house service team. The Role As a Service Reception Manager, you will be responsible for overseeing the day-to-day running of the service reception, ensuring customers receive outstanding service while supporting the aftersales team in achieving departmental targets. Key Responsibilities * Managing and supporting the Service Advisor team * Ensuring a high level of customer service is delivered at all times * Overseeing workshop bookings and diary management * Handling customer queries, complaints, and escalations professionally * Monitoring service department performance and KPIs * Supporting the Service Manager in driving aftersales revenue * Ensuring all service administration and processes are completed accurately * Maintaining strong communication between the service reception and workshop Requirements * Previous experience within a Service Advisor / Service Reception Manager role in the motor trade * Strong leadership and team management skills * Excellent customer service and communication abilities * Ability to work in a fast-paced dealership environment * Strong organisational and administrative skills * Full UK driving licence Benefits * Competitive salary with bonus potential * Company pension scheme * Ongoing training and development * Career progression opportunities * Supportive and professional working environment