Job Title: Service Advisor (Car Dealership) Location: Edgware NW9 6TH Salary: Up To £33,000 (depending on experience) + upselling and customer service bonus – OTE of up to £40,000 + Benefits Full Time and Permanent Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Edgware is on the lookout for a dynamic Service Advisor to join their high-performing team. The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development. Job Purpose: As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement. Job Duties: * To greet all customers cheerfully and attend to their requirements promptly. * To obtain and record full customer/vehicle details and accurate description of work to be carried out. * To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop. * To inform customers of any delay in completion (Complying with the Company Pledge) * To maintain the Workshop loading system. * To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion. * To prepare both cash and account invoices. * To present cash customers with an invoice and receive payment before the vehicle is removed from the premises. * To deal with customer queries and complaints. * In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential. * To ensure that information required for Warranty items is recorded on the Job Card. * To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings. * To file Job Cards and other documentation. * Help achieve sales targets as set out by the Aftersales Service Manager About You: * Strong Customer Service / Administrative experience * Flexible approach and a positive attitude * Motor Trade experience is desirable but not essential * Excellent communication skills * Experience in a selling/customer service environment. * Full driving licence * Evidence of ‘Right to Work' in the UK Company Benefits: * Industry leading package, bonus scheme with uncapped earnings and an upsell bonus * 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme * Pension Scheme & Life Assurance * Ford Privilege vehicle purchase scheme * Discount on Service, Bodyshop and Parts * 1 day each year to volunteer for a charity of your choice * Cycle to work purchase scheme * Access to Perks at Work discount website To apply for this role please submit your full and up-to-date CV to Jobs at Pybus Recruitment