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Posted: 47 days ago   Expires in: 10 days

Service Advisor

Salary: £28,000

Location: Ashton-Under-Lyne

Job type: Permanent

Category: Advisor

Role: Service Advisor Location: Ashton, OL7 0QN Contract Type: Full Time, Permanent Salary: £19,000 - £22,000 (depending on experience) + bonus (OTE £25,000 - £28,000) Hours: 40 per week including evenings and weekends What will I be doing? Working in the Service Centre you will be responsible for making sure customers know of all products and services available in CarShop.  You will receive customer enquiries by phone and in person, with the highest courtesy and integrity and ensure that all needs and requirements are met.  The main part of the role will be advising on estimated costs of repairs and work to be undertaken as well as expected completion times. Finally, you will ensure all work was completed and that cash sales are charged, and money collected. What do you need to be successful? You will need to be a professional and well-presented person with a passion for customer service. Excellent communication skills both written and verbal as well as brilliant attention to detail.  Previous experience as a Service Advisor is essential for the successful candidate. The applicant will also have a passion and interest in cars with a desire to learn more about servicing and mechanical work. A full UK/EU Driving license is essential for this role. What do we offer you? Our fantastic benefits package includes: - 31 days annual leave (inclusive of 8 bank holidays) rising with service - Structured career progression path - Discounts on CarShop products - Wide-ranging corporate discount scheme and colleague reward program Who are CarShop? CarShop is part of the Sytner Group, the largest and most prestigious automotive retailer in the UK. At CarShop we understand that exceptional customer service can only be consistently delivered by attracting, motivating, training and retaining the very best team members. With this in mind, we put our employees at the heart of everything that we do by developing their talent and enabling them to build long term careers. Testament to this, CarShop has achieved a rating of 4.8 out of 5.0 on Glassdoor with 96% of reviewers stating they would recommend us to a friend as a place to work - ahead of other large national retailers like Apple, IKEA and John Lewis.  As part of Sytner, CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development. Achieving this goal will help us maintain our position as the UK's leading used car supermarket group. It will also enable us to set the standard by which all other motor dealerships and car supermarkets are measured. Established in 1999, CarShop have a £700 million annual turnover, 55,000+ annual retail sales, up to 9,000 cars in group stock at any one time, over 1400 employees, 20 years of experience, 11 huge retail stores, and great ambition for continued innovation and success. What happens next Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation. You may also have experience of: Service Centre Advisor, Service Manager, Service Supervisor, Service Administrator, Service Centre, Technical Advisor, Customer Service, Retail Service, Aftersales Advisor, Aftersales Coordinator, Aftersales Manage, Aftersales supervisor, Aftersales Administrator, etc

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