Full time, Hybrid role, 3 days office based
Salary £25,000

Are you passionate about delivering outstanding customer experiences? Do you thrive on connecting with people and helping them see the value in what you offer?

We're looking for a Member Engagement Officer to join our dynamic team as the first point of contact for our members and potential members. You’ll play a key role in delivering exceptional service, strengthening member relationships, and actively promoting our membership products, upgrades, and recognition offers.

This is an exciting opportunity to support and shape the entire member journey—from acquisition and onboarding through to engagement and retention.

About the Role

Key Responsibilities

As a Member Engagement Officer you’ll:

• Be the first line of contact for member enquiries via phone, email, WhatsApp and chat.
• Provide professional, friendly, and solution-focused support.
• Build relationships with members to understand their needs and enhance their experience.
• Gather and share member feedback to help drive continuous improvement.

Engagement & Retention

• Support marketing and campaign efforts to attract and retain members.
• Confidently communicate the value of membership and upsell upgrades and recognition products.
• Stay informed about industry trends to enhance member conversations.

Administration & Data

• Maintain high standards of record keeping, ensuring all engagement points are well documented.
• Coordinate with third-party suppliers to deliver membership materials.
• Contribute to team planning and operations, including rota management and invoicing.

Member Networks & Events

• Support the delivery of webinars, member events, and other CPD activities.
• Encourage and facilitate member participation in community and learning events.
• Share insights to help refine member communications and improve relevance and impact.

What We’re Looking For

• Experience in a customer-facing or sales/retention role.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent written and verbal communication skills.
• Confident using digital tools (CRM systems, email, chat, WhatsApp, etc.).
• A proactive, can-do attitude with a keen eye for detail and data quality.
• Passion for delivering excellent service and exceeding expectations.

To find out more about this vacancy click here to read the full job description.

Benefits

• 8% non-contributory pension
• 28 days annual leave + Bank holidays
• Private healthcare for self and spouse/partner (opt in)
• Remote GP service (opt in)
• Medical cashback scheme (opt in)
• 3 x death in service
• Professional membership paid
• Annual training & development fund
• Discounted gym membership
• Wellbeing support helpline
• Retail discounts

We are committed to building a more equitable and inclusive workplace.  Please let us know if there are any reasonable adjustments that we can make to enable you to be successful in this role.

As part of our Disability Confident Commitment we guarantee that we will interview any disabled applicant who meets the qualification or experience criteria set and also provides acceptable evidence of the skills and qualities we have asked.  

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.