Job Description: Employee Relations Operations Administrator Company: Envisage Recruitment Ltd. Position Type: Contract (12 Months, Rolling) Location: West Midlands (Castle Bromwich / Solihull) or Halewood Working Pattern: Hybrid (Typically 3 days on-site, subject to change) Pay Rate: £21.50 per hour   Role Overview: Envisage is seeking a resilient and proactive Employee Relations Operations Administrator to deliver professional HR support across our manufacturing facilities. This role focuses heavily on Absence Management, requiring an individual who can balance high-volume administrative tasks with the empathy and integrity needed for sensitive employee relations. As a "Dev Specialist B," you will be expected to support operational performance by reducing absence duration through early intervention and stakeholder collaboration.   Key Accountabilities & Responsibilities: Manage manufacturing-related absence cases, providing effective support for short-term, long-term, and restricted worker cases. Identify cases benefiting from early support to implement tailored measures, reducing absence frequency and duration. Coordinate and assist in delivery of absence management training to line managers and stakeholders to ensure consistent policy application. Collaborate with the wider ER administration team to refine, review, and standardise best-practice absence management processes. Liaise with Occupational Health to ensure timely interventions and robust support plans are in place. Actively promote internal and external wellbeing resources (EAP, Aviva Plus, BEN, etc.) to strengthen the employee support network. Collaborate with cross-functional teams to ensure accurate reporting on manufacturing absence trends to inform business decision-making. Identify opportunities to enhance ER tools, systems, and ways of working.   Candidate Requirements: Essential: Proven ability to deliver results in a fast-paced manufacturing or industrial environment. Strong written and verbal skills; ability to explain complex ER information clearly to diverse stakeholders. Exceptional attention to detail and the ability to prioritise a varied workload autonomously. A customer-focused approach with the resilience to handle challenging deadlines and sensitive cases.   Desirable: Ability to use rational judgment and data analysis to inform decision-making.  Comfortable using a range of HRIS, digital tools, and standard office technologies.   Key Performance Indicators (KPIs) Maintain absence targets: 3.5% overall (0.8% LTA, 1.7% STA). Achieve 80% Customer Satisfaction rating. Maintain 90% SLA Achievement on case management