About the role At Sytner BWM Leicester we are passionate about creating that "Getting it right first time" experience for our colleagues and customers and the Customer Relations Manager will play a vital part in supporting the delivery of this.  A positive, enthusiastic, accountable individual who can manage the customer experience in both Sales and Aftersales, working closely with managers to ensure an amazing experience every time. The Customer Relations Manager will also coach, inspire, and develop our teams, to deliver an exceptional customer experience to all our customers. About you We are looking for an individual with a strong customer service background with excellent leadership skills, a natural affinity in coaching and the ability to work in a high pressured environment. You must be passionate about delivering first class customer service and have a proven track record to show this. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please