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Posted: 99 days ago   Expired

Automotive Customer Service Advisor

Salary: £25,000

Location: Birmingham

Job type: Permanent

Category: Birmingham Advisor

Automotive Customer Service Advisor Kings Norton, Birmingham £22,000 - £24,000 Salary + 28 Days Holiday, Company pension Permanent Role, 42.5 hours a Week, Monday to Friday, 8am - 5pm, Pension, Full Company Benefits, Free Parking, Fantastic Employer, Immediate Start Available Please call Rochelle for more information on: (phone number removed) Clear Automotive is a specialist recruitment consultancy in the Accident Repair, Bodyshop and Automotive sector, partnering with organisations across the UK, to fulfil their staffing requirements, whilst representing Automotive professionals to secure permanent and contract careers. Automotive Customer Service Advisor / Bodyshop Advisor - A brand new opportunity for our client based in Cardiff has become available. If you are looking for a company which offers internal progression, recognition for hard work and a close-knit team, then this could be a great move for you.. With an exciting year planned, this is a fantastic opportunity to join a business that are experiencing growth in the current market. This position for a Bodyshop Customer Service advisor is an important role within the business, as you will be the first person that all customers deal with and so delivery of a first-class service is essential. This position and requires an experienced candidate who has worked in either an Accident repair centre, dealership or automotive business. As an Automotive Customer Service Advisor / Bodyshop Administrator your role will include: Handle calls from customers who have their vehicle booked in for repair with the centre. Deal with all administration regarding all customer claims and documentation Maximise profitability using professional sales techniques. Deliver excellent Customer Service at all times Ensure customer awareness of all products and services available. Approach all customers and assist with requests, including requests regarding vehicle repairs. Maintain effective liaison with parts, workshop teams and sales teams to ensure all on target Maintain a presence at the Paint & Body reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately. Notify customers promptly of completion of work. Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed. Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager Initiate job documentation and maintain customer records and follow-up systems. Follow correct procedure when issuing courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)Experience Required: Automotive Customer Service Advisor You must have an excellent customer focused service background Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role. You will be excellent on the telephone Multi-tasking is essential as this role is very busy and requires attention to detail. Ability to upsell to customers.If you would like to be considered for the Automotive Customer Service job role then please send your CV to Rochelle at Clear Automotive or call on (phone number removed) Clear Automotive Recruitment Solutions is a leading Automotive recruitment specialist covering all areas of the UK. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more


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