Assistant Operations Manager Location: Hamilton Scotland Full-time, Permanent Salary: £53,800 to 55k Plus package and annual leave We are working with our Client to help find an Assistant Operations Manager to join our Operations team, supporting our Glasgow/Hamilton us and coaches Depot. This is a key leadership role for someone passionate about people, safety, and service excellence, who is ready to help drive cultural and operational change in a complex, unionised environment. Purpose of the Role Working closely with the Operations Manager, you will play a pivotal role in leading cultural change across our depots, helping us realise our ambition of becoming a truly people‑centric and customer‑focused business. The ideal candidate will ideally come from working in a busy Bus Depots office support the delivery of safe, punctual, reliable, and cost‑effective services while fostering strong engagement, high performance, and a positive working environment. Key Responsibilities * Support the Operations Manager in delivering a safe, punctual, and cost‑efficient service * Lead and manage teams of people managers across multiple depots * Drive staff engagement across managers, supervisors, drivers, and customers * Ensure delivery of agreed KPIs, service quality standards, and budgets * Promote strong collaboration between operational and engineering teams * Lead collision reduction initiatives and reduce staff and passenger injuries * Manage all aspects of people management, including development, absence, performance, and compliance * Liaise with external stakeholders to improve punctuality and reduce lost miles Skills and Experience * Proven leadership experience, with the ability to provide both strategic and day‑to‑day direction * Experience working in a unionised environment, managing collective relationships effectively * Strong influencing and negotiation skills * A customer‑focused mindset with a passion for service excellence * A collaborative leader who builds and drives high‑performing teams * A strong commitment to safety and developing a positive safety culture * Budgetary and financial management experience, with the ability to analyse and clearly communicate performance data * Mentoring and coaching capability to support business delivery and people development * Strong stakeholder management skills and professional credibility * Ability to manage and travel between multiple sites, providing cover when required * Certificate of Professional Competence (CPC) in Passenger Transport is desirable; willingness to work towards CPC is essential Please can you apply with your cv and I will call you to discuss your experience