Workshop Controller Vacancy

Location: Street

Salary: Basic £28,000 + bonus OTE 3.6k

Working hours: Monday to Friday: 08:00 - 18:00- 1 in 3 Saturdays

Ref: OC17098

We are currently recruiting for an experienced Workshop Controller for our client's main dealer site in the Street area. This is a superb opportunity for a Workshop Controller to work for a busy and well-established company.

Workshop Controller responsibilities:

• To calculate and manage the effective use of workshop resources.
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Plan the distribution of work amongst the team utilising available skills mix.
• Identify individual training and development needs.
• Manage liaison between workshop and service reception on customer vehicle progress.
• Manage workshop standards in accordance with company requirements.
• Resolve customer issues in line with MBUK standard and customer expectations.
• Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job.
• Obtain authorisation for any additional work required either through service reception or by direct contact with customer.
• Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed.
• Arrange for customer to be informed that vehicle has been completed.
• Ensure that the image and levels of customer service within the department is in line with Company standards.
• Schedule all PDI and used car preparation to ensure that sales department requirements are met.
• Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
• Ensure that the workshop is always kept clean and tidy!
• Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders, immediate supervisor.
• Ensure understanding and adherence to the requirements of the Brands service requirements and customer satisfaction indicators.
• Carry out the required volume of QC checks ensuring, company policy and workshop process are followed, and quality standards met.

Workshop Controller Requirements:

• You must have strong managerial skills and be able to prove you can control a workshop of Technicians efficiently.
• We are looking for someone with a like for like background so experience within a Workshop Controllers role will be perfect.
• Quality Control experience would be a big advantage but not necessary.

All applications will be treated with the utmost confidentiality.

Consultant - Courtnay O'Connor

Octane Recruitment

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, After sales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.