JA1419 – Workshop Controller Location - Alperton, West London Type – Permanent – 45 hours/week Salary - Hourly rate £14.23 (£33,298/annum) plus bonus Overview: We are currently recruiting for a Workshop Controller to join our client’s national vehicle business. The successful candidate will spend their first 2 days in the business, attending our client’s fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about their business before you start your new role. Job Purpose: To drive the standard in customer care and maximise customer satisfaction by ensuring all Smart Repairs undertaken are on time and of the highest standard of quality. To motivate technicians to ensure a high level of productivity and quality. You’ll demonstrate the Company’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects. Key Responsibilities: Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop. Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results ensuring that deadlines are adhered to. Liaise with the front of house team to provide technical advice to colleagues and customers. Ensure all incoming work is planned and managed effectively. Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience. Manage, coach and support the technical team. Comply with health and safety regulations and ensuring the workshop is a safe place to work Ensure robust quality checks, equipment maintenance, audit and compliance, and Health & Safety in line with company policies and protocols. Skills & Experience: Essential IT literate, and familiar with web-based processes. Evidence of coaching and motivating a team. Experience working as a fully qualified technician (preferred level 3) Evidence of experience working as a workshop controller. Full driving license held for a minimum of 6 months with fewer than 9 penalty points. Evidence of ‘Right to work in the UK’ Desirable Excellent administration skills. Able to work to deadlines. Good communication skills (oral and written) Evidence of strong customer service focus. Able to explain complex issues to a variety of audiences. Excellent attention to detail. Evidence of delivering required profit through understanding and achieving financial measures. Understanding of the financial factors behind a successful workshop. Benefits: 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website Requirements: Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you. Our client’s Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.  We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Discuss options of FLEXIBLE WORKING. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. Our client is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role