Up to £32,000 + OTE - Monday to Friday & Saturday mornings, 1 in 4 paid at overtime rate Join my client as a HGV Service Advisor, in Hayes and play a crucial role in delivering exceptional customer service and efficient workshop operations. If you are an experienced Service Advisor in the Hayes area and you want to embark on a journey where every day brings new challenges and opportunities for growth....keep reading! Key Responsibilities: Managing and optimising service bookings: Efficiently interpreting customer requirements to ensure timely and well-planned service appointments. Supporting customer needs: Assisting customers with their service schedules, MOTs, and O Licence requirements. Ensuring quality and accuracy: Auditing job cards and associated documentation to maintain high standards of service. Promoting safety and compliance: Adhering to health and safety regulations and ensuring safe work practices. Coordinating external services: Managing sublet orders and coordinating specialist work as needed. Providing excellent customer service: Responding to inquiries, greeting customers warmly, and promoting additional services. Maintaining accurate records: Updating customer information and creating job cards. Collaborating with the team: Effectively communicating with service advisors, parts staff, and the workshop controller.Requirements: Previous experience in automotive Service or Parts Advisor role Excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Ability to thrive in a fast-paced environment and prioritise tasks effectively. Proficiency in DMS Systems, Kerridge, Pinnacle or 1LinkBenefits: Salary up to £32,000 DOE + OTE Monday - Friday & 1 in 4 Saturday mornings Opportunity for career advancement within our expanding business. Training and development opportunities to enhance your skills and knowledge. Friendly and supportive work environment where your contributions are valued.If you are an experienced Service Advisor in the Hayes area, please click to apply with an up to date CV!! Consultant: Beckie Gardner Job Number: (phone number removed) / INDIND Platinum Recruitment is acting as an Employment Agency in relation to this vacancy