Service Advisor Salary: £30,300 per annum + quarterly bonus Hours: * Monday to Friday: 8:00am – 5:00pm * Alternate Saturdays: 8:00am – 12:00pm Holiday Entitlement: * 25 days annual leave plus Bank Holidays The Role We are looking for a professional and organised Service Advisor to join a busy service department. This is a customer-facing position where you will act as the key point of contact between customers and the workshop team, ensuring a smooth and efficient service experience from booking through to completion. Key Responsibilities * Booking vehicles into the workshop and scheduling service appointments * Raising and processing job cards accurately * Updating customers on vehicle progress and repair status * Handling customer enquiries both over the phone and in person * Producing invoices and ensuring all documentation is completed correctly * Assisting with payroll/wages administration where required * Providing excellent customer service at all times * Liaising with technicians and workshop staff to ensure work is completed efficiently * Maintaining accurate records using internal computer systems About You The ideal candidate will have previous experience within an automotive, commercial vehicle, or similar service environment and be confident managing a variety of administrative and customer service tasks. Essential Skills & Experience * Previous experience in a Service Advisor, Service Administrator, or similar role * Strong customer service and communication skills * Confident and professional telephone manner * Good computer literacy and administration skills * Experience with invoicing and job card processing * Ability to work efficiently in a fast-paced environment * Well organised with strong attention to detail If you are a customer-focused individual with strong administration skills and experience within the automotive industry, we'd love to hear from you