Service Advisor - Preston area Franchised Motor Dealership Salary: Basic - 27k (negotiable) OTE - 35k - 40k + Hours: Mon - Fri - 8.00am - 5.30pm Saturdays - 8.30am - 12.30pm (1 in 2 or 3) We have a very good opportunity for a Service Advisor to join our clients well respected main franchised car dealership in the Preston area. Motor trade experience would be advantageous but is NOT essential, our client will provide industry specific training to candidates with a customer service background. Duties and tasks include: * Provide a knowledgeable, responsive, and efficient service * Manage all service telephone, email and walk-in enquiries * Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off * Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team * Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up * Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team * Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work * Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc. * Maintain knowledge of retention products and services upselling where appropriate * To discuss and up-sell additional work to the customer, where appropriate * Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers Essential criteria: * Experience as a Service Advisor would be preferred but not essential, although customer facing experience is a must. * Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods * Results focused, you will be resilient and overcome obstacles to succeed * A good technical awareness or understanding of vehicles and components * Experience of upselling products or services * Must have a valid driving licence System: Keyloop Drive (updated Kerridge) Benefits: * Employee discount * Manufacturer training * Company Pension Scheme If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission