Location: East Dorset Salary: up to £28K DOE Hours: 8am-5pm Mon-Fri Benefits: 22 days + Bank Hols, Pension, Employee assist programme. Aspire Jobs are delighted to be working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hardworking team. They are looking for a Service Advisor to join their team with the successful candidate ideally having some previous experience as a Service advisor or have a strong interest / knowledge in motor vehicles or the automotive industry. With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance although they do also offer light good vehicle service and M.O.T’s. The Service Advisor will be working in a very busy environment working with a team of engineers to implement processes that ensure continuity in customer-engineer communications. The successful Service Advisor will: - * Ideally have previous service advisor experience * Excellent communication skills * Demonstrates a strong knowledge of the motor vehicle industry * Methodical and organised * Customer Focused * Experience of implementing process improvement * Calm under pressure * Have good attention to detail * Be proactive in your approach * Be willing to work Job duties:- * Reporting to the Service Manager / Operations Manager, providing regular updates of the current schedule of work * Regularly liaise throughout the day with the workshop engineers on all things in direct relation to the workshop and work in progress * Ensure engineers paperwork is handed in on completion of jobs * Assisting with the process of warranty claims for their franchises * Consistent communication with customers throughout work in progress * Scheduling planned work for your team of engineers * Forward planning any jobs that roll over and booking in engineers next jobs when nearing completion of current job * Dealing with email enquiries * Incoming and outgoing phone calls * Booking in work from emails / telephone enquiries * Liaise with other departments to promote good communication across the company * Complete relevant administrative tasks and any other tasks when required * Enrol on additional ongoing developmental training in order to enhance knowledge and broaden skillset