Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU).   You’ll be joining a Service team that prides itself on providing excellent customer care.  Why join us A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime) Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models. A family new car scheme is available for close family members (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models. Car insurance is included on both of these car schemes  33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme which includes permanent health insurance and death-in-service benefit schemes Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training What you’ll be doing Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing What you’ll bring Previous experience in a Service Advisor role Ability to deliver an outstanding customer experience Good mechanical awareness and understanding of cars and parts Highly organised with excellent time management skills Experience of upselling products and services Assertive and able to handle difficult situations Knowledge of CDK Drive, Kerridge, SAF A clean UK driving licence (essential) Working pattern You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid) Interested?  Apply NOW