Quality Manager Permanent Position Excellent salary/package (Holiday: 25 days + 8 Statutory Days, Pension up to 8% matched, Life Assurance: 5x Basic Salary) Growing Manufacturing Business Birmingham My client are a precision manufacturing business, based in Birmingham, specialising in machining and assembly of high value low volume components. The Quality Manager will own, lead and manage the strategic and operational performance of the Quality Control and Quality Assurance functions within the facility. The Quality Manager will ensure the successful delivery of the business strategy, a robust quality management system, quality key performance indicators (KPI’s) and departmental objectives and deliverables, all the while fully adhering to customer, external and regulatory requirements. The Quality Manager is responsible for ensuring the Quality department always provide full operational support to both its internal and external customers. As a manufacturer of life critical product, it is imperative that all product leaving the facility is in accordance with the customers’ requirements and it is the Quality Managers task to ensure this is the case for all despatched product. Quality Manager Job Description As a senior member of the quality management team, participate in developing the company’s business strategies and programs. Issuing reports to senior management and setting achievable objectives for the quality team to support business requirements. Developing and implementing the Quality department’s strategy, to ensure it meets business requirements and customer deliverables, as well as ensuring the departmental performance against defined objectives. Ownership of the quality inspection, quality assurance and quality engineering teams ensuring capable resource availability and operational support to achieve the ongoing business performance. Ownership and single point contact for all customers. Fully responsible for customer management including quality development, issues resolution and escape management. Ownership of the internal “Cost of Quality” metric and associated action plans and projects to drive down costs attributed to quality defects. Ownership of the internal QRDR (NCR) Process and associated KPI’s designed to drive continuous quality improvement through the business. Use problem solving skills to provide coaching and guidance to drive issue resolution and improvements throughout the business and the supply chain. Set and operate local Quality SOP’s and frameworks in line with group strategy and business needs. Provide leadership to the Quality department; developing, setting goals and monitoring the progress and performance of the team. Maintaining and improving departmental operational performance, to meet the requirements of regulatory authorities, company standard operating procedures (SOP’s) and external and internal customers, with respect to quality, service, response and cost. Ensuring that all activities are performed in accordance with Company SOP’s and H&S policies. Preparing, reviewing and approving Quality Inspection Plans (ITP’s) Preparing, reviewing and management of special process approvals. Manage and maintain the Company’s quality inspection and product release programmes for incoming and in-process materials, components and finished goods. Management of customer and regulatory audits / inspections, as required and ensuring the execution of corrective actions and compliance with the required specifications. Ensuring the Quality control department meets or improves on budget, cost, and efficiency targets (KPI’s) in line with business objectives. Responsible for all quality control resource planning. Identifying and developing the Quality control team structure as required. Managing, motivating, coaching and mentoring direct reports, to higher levels of management capability. Participate in cross functional teams as required to support the business. Ensuring good relations and communications with all members of the team and responding appropriately in a timely fashion to both internal and external customers and stakeholders. Performing other related duties as directed, appropriate to this post or as necessary that correspond to the overall function of this position.  Quality Manager Essential Qualifications / Experience / Skills Must have 3 – 5 years’ minimum working as a Quality Manager within the Aerospace, Marine or Nuclear industries Must have experience dealing directly with customers Must have strong people management skills