Basic Salary: £62,500 Holiday: 30 days (22 days plus 8 bank holidays) Benefits: Subsidised healthcare scheme and Company pension scheme (auto-enrolment) This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our business. We are recruiting an experienced Operations Manager, working with our Senior Management Team, supporting the Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team. Key Responsibilities Operations & Team Leadership * Support the Business Unit Leader across operational projects, initiatives and all aspects of the business. * Deputise for the Business Unit Leader in day-to-day business management and decision-making. * Directly manage Department Managers, ensuring alignment, performance, and accountability. * Drive process improvements across the business, identifying efficiencies and implementing best practice. * Take ownership of customer onboarding, ensuring a seamless and high-quality client experience. * Ensure regulatory and internal compliance across the business. * Collaborate in the preparation of budgets, forecasts, and operational plans. * Foster and promote a positive, high-performance culture. * Ensure financial controls are in place and adhered to. Strategic Contribution * Actively contribute to the strategic direction of the organisation. * Monitor market trends, competitor activity, and industry developments to inform business decisions. * Provide leadership in commercial decision-making, escalating key issues appropriately. Sales & Business Development * Actively identify, pursue, and secure new business opportunities, including clients, revenue streams, and products. * Drive the sales forecast, ensuring revenue targets are met and exceeded. * Lead client engagement, including meetings, presentations, and ongoing account management. * Implement and manage key account strategies to enhance client satisfaction and retention. * Ensure the business is registered and compliant with relevant Framework Agreements. * Oversee tendering activity, with the support of the Head of Projects. * Input into pricing strategies, ensuring competitiveness and profitability. * Lead weekly sales meetings and follow up on action points to maintain momentum. * Oversee marketing initiatives to support sales growth and brand positioning. Required Skills & Experience Minimum of 5 years’ management experience within the Fire, Security and Automation sector. Proven experience managing large, multi-disciplinary teams. Strong customer-facing experience with excellent communication and negotiation skills. Advanced Excel skills (e.g. Pivot Tables, VLOOKUPS). Full UK driving licence. Appointment subject to a satisfactory DBS check. What to expect from Ceaton Regular performance and pay reviews Ongoing training and development Progression opportunities A supportive and positive working environment