Job Title: Operations Manager Location: Potters Bar, London Salary: Competitive Salary plus Benefits Company Overview: Jonathan Lee Recruitment is partnering with a niche client in the luxury automotive sector, seeking a full-time Operations Manager to lead their classic car rental and storage business, with a focus on prestigious events. Role Overview: As Operations Manager, you will play a crucial role in overseeing all operational aspects of the business, ensuring the highest standards of service while maintaining our reputation as a leader in the luxury car rental and storage industry. This position involves working with high-net-worth individuals and prestigious car brands, managing a niche rental and storage operation that includes operations, customer service, planning and co-ordination along with team management to ensure exceptional customer service is delivered. Key Responsibilities: Operational Leadership: Develop and implement operational strategies to enhance business performance, streamline services, and strengthen the company’s market position. Financial Oversight: Support financial plans, implementing effective measures to drive profitability and achieve company targets, including pricing, contract negotiations and review of financial reports. Industry Awareness: Keep abreast of current industry trends and technologies to identify opportunities for improvement and innovation proactively. Client Relations: Build and maintain strong relationships with clients, understanding their unique requirements and consistently delivering exceptional service that exceeds expectations. Sales and Marketing Collaboration: Work closely with the marketing team to develop effective strategies and promotional activities to enhance brand visibility and attract new clients, including organising company events. Team Leadership: Inspire and lead the team, fostering a positive working environment and providing support to maximise staff potential. Compliance and Safety: Ensure compliance with all legal and safety regulations, maintaining a safe and secure environment for clients, assets, and employees. Facility Maintenance: Oversee the maintenance of the premises, ensuring they reflect a prestigious and welcoming environment for clients. Skills and Experience: Previous exposure within a leadership or senior management role, ideally within the luxury automotive, car rental and/or events sector with the ability to motivate others. Excellent communication and interpersonal skills to effectively maintain client relationships. Exceptional organisational abilities and problem-solving skills, capable of managing multiple tasks and meeting deadlines. Knowledge of marketing and sales strategies to attract and retain high-profile clients. Attention to detail and a commitment to delivering high standards of quality and service. Strong business acumen and financial management skills to drive profitability. IOSH qualification is desirable. Application Process: We welcome applications from experienced Operations Managers with a background in leading business operations within the luxury automotive or events sector. For more information, please contact Mark Bignell at (phone number removed) or email (url removed). About Jonathan Lee Recruitment: Jonathan Lee Recruitment is a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included