My client is currently recruiting for an Operations Manager, this role is based around the Heathrow area, reporting to the Senior Operations Director. Outline of the Role: * Follow, champion and lead by example on all Company Standard Operating Procedures. * Support business objectives and implement any changes within the operations team to align with current goals and company strategies. * Take an analytical approach, alongside logical and practical methods, to fine tune operational processes and their effectiveness for continuous improvement. * Conduct Monthly Meetings to discuss performance, priorities and escalate any concerns. * Take a very proactive approach to the operational work flow, lead peak planning and actively communicate with staff to support and assist them. * Delegate work to make sure there is a fair split amongst the team to ensure effective production throughout the operation. * Assist in the preparation of departmental budgets to support operational growth. * Perform performance reviews with the operations team and maintain communication with the Senior Operations Director. * Identify any operational training needs and have regular dialogue with the Senior Operations Director to implement training, mentoring and appropriate qualifications when required. * Drive initiatives in the operations team to improve efficiencies and contribute to long term operational excellence. * Manage and take ownership of Operational KPIs; implement and drive throughout the business to achieve Operational targets. * Assist the in-house Customs Brokerage Team in any Border Force / HMR C compliance issues, whilst also maintaining correct procedures. * Ownership of the disaster recovery plan created by the organisation that contains detailed instructions on how to respond to unplanned incidents such as natural disasters, power outages, cyber-attacks and any other disruptive events. * Lead Facility Management, responsible for Health & Safety protocol and support operational procurement needs. Requirements: * Experience in Cross Border & e-Commerce Logistics. * Ability to develop and implement improved ways of working. * Experience in leading and coaching people to develop in their roles – holding regular performance reviews. * Must have excellent, well rounded communication skills, adept at presentations and facilitating Meetings. * Project Management experience in the Freight/ Logistics sector. * Experience in developing departmental strategy and improving performance. * Problem solving and agile approach in an ever-changing environment. * Understands cost effectiveness and working within a Budget. * Experienced in Custom Compliance, and working with Border Force/HMR C. * 5 Year History Check / clean DBS. * Full UK Driving Licence. * Strong communication skills – written & verbal; ability to connect with all levels of people. * Excellent organisation skills. * Microsoft Office Suite