Are you an experienced IT problem solver? Have you previously worked as a IT Service Desk operator or 1st Line IT Support? If so, TXM Recruit are recruiting for an IT Service Desk & 1st Line Support Officer to join a rail client based in Birmingham paying £15 per hour. Reporting to the IT Operations Manager, this role will be the first point of contact for end users which could be issues with the company issued hardware, software, mobile devices and assist with the fulfilment of IT requests. Principal Accountabilities: Efficiently log & record, investigate, resolve faults and fulfil requests reported to the IT Service Desk via telephone or self-service with the aim of resolving with a first-time fix. Escalate issues to the second line support team where more in-depth troubleshooting is required. Liaise with partners and 3rd party suppliers where necessary to ensure faults are resolved within Service Level Agreements. Ensure all alerts from our proactive tools are actioned within agreed targets. Assist in the delivery of software updates to IT assets. Work with the weekly staff lists and variation notifications to ensure new user accounts are created ahead of their start date and equipment is provided and imaged in line with the IT processes. Modifications made to movers and leavers accounts are deactivated / removed in a timely manner with any IT hardware issued to them returned into stock. Ensuring updates to asset and configuration lists are made promptly and accurately where required. Organise, log and monitor hardware maintenance calls placed with hardware break fix suppliers. Ensure deliveries to the IT Operations team are received, added to the correct storage locations and marked off has received for internal procurement systems. Assist the IT Operations Manager with the disposal of redundant IT hardware ensuring compliance with current data security and IT waste guidelines. If necessary, work with IT cyber security incident management team to support any major incidents. Ensuring all work is undertaken within the scope of IT and organisational policies and IT controls are always complied with.Knowledge and Experience: Essential: Enjoy helping others and providing excellent customer service. Experience of Microsoft technologies, including cloud-based services like Microsoft 365. Excellent problem solving and troubleshooting skills. Excellent interpersonal and organisational skills. Experience in delivery of IT service desk processes supporting the business. A knowledge of Microsoft systems, particularly Windows Operating Systems, Microsoft365 and Active Directory.Desirable: Knowledge of operational railway environment Experience of supporting Android operating system Experience of working with Active Directory and Azure Active Directory ITIL Foundation qualification.Main Details: Job Title: IT Service Desk & 1st Line Support Officer Rate: £15 per day (PAYE) Contract: 8 Weeks (Ongoing) Hours of Work: Full Time - various shifts between 7am – 11pm - Monday to Sunday (flexibility on hours required)   Location: Office Based – Birmingham (134 Edmund Street, Birmingham, B3 2ES) On Call: This role will also be included on the IT On Call Rota (1st Line) This is a fantastic opportunity to join an exciting, friendly, and fast paced team, delivering essential services. TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you. If you want to register your interest and apply, please contact me on the below or apply online: Miren Chauhan Delivery Consultant Email: (url removed)