£32,000 DOE + uncapped OTE + Overtime 1.25x hrly rate HGV Service Advisor required to join our client in Hayes. The ideal candidate will have a strong background within the HGV industry and a passion for providing exceptional customer service. This role in Hayes, offers a rewarding opportunity to contribute to the smooth operation of their service department and ensuring customer satisfaction. HGV Service Advisor key responsibilities: Managing and optimising service bookings: Efficiently interpreting customer requirements to ensure timely and well-planned service appointments. Supporting customer needs: Assisting customers with their service schedules, MOTs, and O Licence requirements. Ensuring quality and accuracy: Auditing job cards and associated documentation to maintain high standards of service. Promoting safety and compliance: Adhering to health and safety regulations and ensuring safe work practices. Coordinating external services: Managing sublet orders and coordinating specialist work as needed. Providing excellent customer service: Responding to inquiries, greeting customers warmly, and promoting additional services. Maintaining accurate records: Updating customer information and creating job cards. Collaborating with the team: Effectively communicating with service advisors, parts staff, and the workshop controller.HGV Service Advisor required skills and experience: Previous experience in the HGV Industry either on or off the tools Excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Ability to thrive in a fast-paced environment and prioritise tasks effectively. Proficiency in DMS Systems, Kerridge, Pinnacle or 1Link Confident with upselling products on a B2B & B2C basisBenefits: Salary up to £32,000 DOE + Uncapped OTE 1.25x hrly rate for overtime Opportunity for career advancement Manufacture training and development opportunities Friendly and supportive work environment where your contributions are valued. 25 Days Annual Leave + Bank holidays 5% Company Pension contribution Private Medical InsuranceIf you have experience within the HGV Industry and you are seeking a new role as a HGV Service Advisor in the Hayes area, please click to apply! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. *Please note that we are only able to accept applications from candidates who currently have the right to work in the UK* Consultant: Beckie Gardner Job Number: (phone number removed) / INDCOM Location: Hayes Job Role: HGV Service Advisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy