HGV Service Advisor maternity cover needed Hayes Our client, a top brand market leader HGV dealership company, is seeking for a Service Advisor to join their team. The candidate will cover maternity leave until 31st December 2024. Role: HGV Service Advisor Hours: Monday to Friday - covering a rotating weekly shift 0600hrs to 1430hrs 0930hrs to 1800hrs Alternative Saturday mornings @ overtime Location: Hayes Duties: * Speak to customers face-to-face and over the phone. * Act as one point of contact for the customer. * Confirm details of any planned visits with customers in advance. * Plan work in to the workshop schedule. * Create job card/repair order for the work to be carried out. * Greet all customers on arrival at the Dealer point in a professional and friendly manner. * Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract. * Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes. * Be able to convert GDS quotes into repair orders. * Gain formal (written) customer authorisation for quoted work (Retail/ VCM.) * Agree timescales for unscheduled work with customers and follow through to completion. * Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop. * Be able to convert a workshop repair order into a sales invoice. * Manage bookings for courtesy cars. #serviceadvisor#servicereceptionist#servicesalesperson#hgvdealership