Head of Operations Salary: £70,000 + £350 Car allowance Location: Heathrow I’m recruiting for a Head of Operations on behalf of a well-established UK bus operator. This is a senior, depot-based leadership role, reporting directly to the Managing Director, with full responsibility for operational performance, safety, people, and service delivery. The Role of the Head of Operations * Lead all day-to-day bus operations * Manage drivers, supervisors, and traffic/allocations teams * Own depot performance, compliance, and customer experience * Drive operational efficiency, reliability, and profitability * Be a visible, professional leader who sets standards and leads by example Key Responsibilities of the Head of Operations * Full accountability for depot and operational staff performance * Ensure DVSA, operator licence & Health & Safety compliance * Deliver service levels, budgets, and agreed KPIs * Plan staffing to meet daily and future operational demand * Manage HR matters, appraisals, conduct, absence, and training * Lead driver inductions and ongoing development * Drive collision reduction, injury prevention, and passenger safety * Maintain strong relationships with trade unions and local authorities * Improve punctuality, lost miles, and service performance * Ensure correct cash handling and reporting procedures * Identify revenue opportunities (fleet use, contracts, partnerships) KPI Accountability (Daily) You’ll ensure your management team delivers: * Drug & alcohol testing * Driving licence checks * Gate checks (run-out & run-back) * Service monitoring (roadside / ticketer) * Depot departure punctuality checks (All KPIs recorded and reported electronically) What You’ll Need as the Head of Operations * Senior operations experience within bus / coach / transport * Strong knowledge of Drivers’ Hours & Working Time Regulations * Confident managing large driver teams and depot operations# * Transport Manager CPC (Essential) * Experience working with trade unions * IT-literate (Microsoft Office) * Trapeze & Ticketer knowledge (desirable) If you are interested in the Head of Operations role, then please apply today