We at Work Lyf Group are recruiting for a Maintenance Controller for our established client based in the Newcastle-under Lyme area. Job Purpose To ensure the effective delivery of technical & customer service; with a specific focus on vehicle cost authorisations & downtime, to deliver the most cost effective solution to a customer. To ensure that all KPIs/SLAs and statutory requirements are met in full at all times. Duties • To be the dedicated point of contact for all maintenance, refurbishment and accident repairs. • To provide appropriate challenge to all costs for vehicle repairs using technical rulesets. • To allocate cost to correct cost centres and codes. • To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs. • To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs. • To update systems to create a maintenance history and work orders. • Perform trend analysis relating to vehicle maintenance. • Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business. • Expedite chasing of VOR parts with dealer and manufacturers. • Liaising manufacturers customer service teams for warranty and parts back orders. • Review of maintenance history to ensure any parts under warranty are claimed. • To raise credits with manufactures for warranty repairs in the extended warranty period or if the repairs have been completed in a 12-month period. Key Experience / Skills * Worked across car & LCV (HGV fleets not essential but desirable). * Experience with dealing with maintenance scheduling. * In-depth knowledge of repair times and costs. * Hold relevant qualifications to support the role. * Attention to detail. * Good negotiation skills. * Flexible attitude to providing solutions to problems