We are looking for a proactive and technically skilled Customer Support Technician to join a growing team and provide first-class support to clients across a diverse product range. You will be the first point of contact, helping resolve technical issues, offering product guidance, and ensuring customers receive exceptional service. What You will Do: Provide technical support via phone, email, or in person Troubleshoot software, hardware, and application issues Escalate complex problems to relevant technical teams Document support cases and maintain accurate records Assist with product testing, sign-off, and releases Share insights with internal teams to improve user experience Create sales quotations and provide pre-sales technical support Key Skills: Experience in technical customer support (ideally in a tech environment) Excellent communication skills and a polite phone manner Logical, methodical troubleshooting approach A strong customer-first attitude and team spirit Full, clean UK driving licence Basic electronics understanding Benefits: Profit-related bonus Private healthcare package (incl 24/7 GP, physio, mental health support) Enhanced pension and share option scheme 25 days holiday + bank holidays Cycle to work and EV salary sacrifice scheme Holiday purchase option Free EV workplace charging