Customer Support Agent Location: Sheffield (S35 area) Salary: £25,000 per annum Type: Full-Time, Permanent Hours: 37.5 hours per week (Monday to Friday, standard office hours) About the Role We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms. You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction. Key Responsibilities Respond to customer enquiries via phone, email, and live chat Log, manage and resolve customer issues efficiently and professionally Provide accurate product or service information in line with company procedures Ensure all support cases are recorded and updated in the CRM system Collaborate with internal teams to ensure a smooth customer experience Identify common customer issues and suggest improvements Maintain a high standard of customer service and communication Work independently and as part of a team to meet SLAs and KPIs What We're Looking For Previous experience in a customer support, contact centre, or helpdesk environment Confident communicator, both verbal and written Strong IT skills including Microsoft Office and CRM systems Ability to work calmly and effectively under pressure A customer-focused, positive attitude with excellent problem-solving skills High attention to detail and accuracy in data entry Self-motivated, reliable and a team player What's In It For You This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development. Competitive starting salary of £25,000 Regular working hours (no evenings or weekends) Training and support to help you succeed in your role A friendly, inclusive and professional work environment Opportunities for career growth and progression How to Apply To find out more or apply for this opportunity, please send your CV to . Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately. Take the next step in your career with a company that supports, rewards, and develops its people. INDAM You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer