Consilium are proudly supporting a leading Aerospace organisation at the forefront of supply chain optimisation providing a one-stop shop range of products, services and high-performance engineered solutions. We are seeking a Customer Service Executive to join the team on a permanent basis with the option of operating from their London or Derby office. The Role The Customer Service Executive will deliver the best service possible to the assigned customer portfolio at every stage of the order, as well as supporting the sales team according to company procedures, being aware of the relevance of this area for commercial success. Responsibilities include: Daily management of the assigned customers’ orderbook, cooperating with the sales team by monitoring orders and by verifying deliveries, according to the targets assigned by the Customer Service Leader. Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates, but also offering the proper support and ensuring resolution to customers’ complaints. Proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff (Quality& Compliance, Finance, Operations, etc.) Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned. To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company. The Person The Customer Service Executive will have a high level of attention to detail combined with excellent customer facing skills to ensure the customer is always front and centre. The successful individual will have a good commercial awareness as this is paramount to ensuring long lasting relationships. You will be a proactive, team orientated individual who is able to work efficiently and effectively within an established customer and sales department but also can work unsupervised and maintain a positive and driven attitude. Experience Required for the Sales Support Executive Educated to GCSE level to include Maths and English or equivalent experience. Previous experience operating in a customer support function. Good IT skills to include MS Office suite with an emphasis on Excel. Able to use business intelligence tools such as Qlik. Utilised SAP or similar software. Excellent communication skills. To apply or for more information on the Customer Service  Executive role please contact Olivia Smart at Consilium Recruit