Crossroads Truck & Bus Customer Service Advisor Birstall Depot Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services. An exciting new opportunity has arisen. We are currently recruiting for a Customer Service Advisor to join our fantastic team in Birstall (WF17). This is a fantastic opportunity to develop within a progressive organisation. This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. The Role - Book in vehicles using the planner for repairs, servicing & MOT, conjunction with the workshop. - Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries. - Proactively contact customers, ensuring that the customer is satisfied with work completed. - Send out customer invoices. - Service administration duties. - Maintain CSI (customer satisfaction index) performance. Hours of Work Monday to Friday 09.00am until 18.00pm. Requirements - Excellent communicator - Able to work on own initiative. - Able to problem solve effectively. - Enthusiastic. - Computer skills advantageous. - Extremely well organized & able to prioritise. - Attention to detail. Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given. Benefits - Excellent in house product training programme. - Excellent contributory pension scheme. - Access to company promoted saving platform. - Comprehensive healthcare cash plan. - Loyalty bonus. - Friendly & professional working team. Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business