Kolt Recruitment are recruiting for a Bodyshop Customer Service Advisor for a leading accident repair centre. Key Responsibilities: * Carry out customers follow up and prospecting activities coordinated with the Bodyshop * Manager to maximise financial opportunities. * Ensure that all customers and visitors are greeted both personally, via email and phone in a friendly, efficient and professional manner. * Assist the Bodyshop and all other Bodyshop advisers * Ensure all customer databases are kept up to date and GDPR data is correctly input. * Assist with the effective running of promotions * Answer and deal with calls and emails in a prompt and efficient manner * Receive customer bookings plan onward travel requirements, offering customer courtesy car option, courtesy transport or collection and delivery facilities. * Ensure adequate insurance cover is in place for all loan vehicles. * Update and manage the customers expectations during the booking process. * Update all Customers during the repair of their vehicles * Maintain customer updates on all Bodyshop management systems * Maintain contact with all internal business daily where updates are required. Key Requirements: * Have experience of working in a customer service position. * Have excellent communication and customer service skills. If you would like any further information on this role please call Kolt Recruitment