Job type: Permanent Hours: 40 hours per week, Monday to Friday, 08.30 - 5.00 Benefits: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye Care Vouchers, Perkbox benefits and discounts. Company Overview: VMS (Fleet Management) Ltd are a forward-thinking fleet management and contract hire company have been providing outstanding customer service in an extremely fast paced environment for over 20 years. VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi-hire, accident management repair and maintenance and fleet disposal and sales services. We are now actively seeking a Customer Service Advisor to be part of our team covering the roles and responsibilities across the weekend and join a company that continues to expand across the UK. Responsibilities: To take incoming calls from our customers in a timely manner Manage vehicle defects through the repair process, recording and updating all necessary information and systems Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times Deal with ongoing vehicle repairs and updating all relevant systems correctly Manage all vehicle repairs via telephone and email To co-ordinate and escalate repair times with the Team Leader/Operations Manager Ensure all daily workload is completed Additional Ad-Hoc roles as required by the business. Personal Qualities: Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you A natural communicator, building rapport with our customers to fully understand their needs Fast learner and inquisitive Passionate about helping others - be it customers or colleagues Excellent communication skills, both written and verbal Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives Adhere to agreed priorities, procedures and processes Able to work to challenging deadlines Strong customer focus and service skills Team player