High Wycombe Ref: VA2370 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression Join Our Team as a Customer Experience Advisor at Our Prestige Site in High Wycombe! Are you passionate about delivering exceptional customer service? We’re excited to offer an opportunity to join our front-of-house team at our prestigious High Wycombe site as a Customer Experience Advisor. About the Role As a Customer Experience Advisor, you’ll be the welcoming face of our High Wycombe location, providing personalized support to our customers across multiple channels—phone, email, and face-to-face. You’ll ensure that each customer feels valued and confident, knowing their vehicle is in expert hands. Key Responsibilities: * Overseeing the complete customer experience journey, including managing complaints and resolutions. * Handling bookings, coordinating vehicle collections, and arranging returns. * Delivering a fast, efficient service to insurers and customers alike. * Maintaining organized and accurate customer files, building rapport along the way. * Updating systems and customer portals to ensure accurate records. * Handling inbound and outbound phone and email inquiries. * Meeting individual and team targets, with customer satisfaction as a top priority. * Assisting with vehicle movement on the forecourt as needed. Working Hours: * 45 hours per week, Monday to Friday. * One in every three Saturdays, 8:30 am to 5:30 pm. About You We’re seeking a Customer Experience Advisor with prior customer service experience, ideally with some familiarity in the automotive repair industry. Key Skills and Attributes: * Outstanding communication skills, both in person and through phone and email. * Strong organizational skills and the ability to manage multiple tasks efficiently. * Proficiency in administration and experience with systems like MS Office. * A team player who can also work independently to meet targets. * Good local knowledge for coordinating transport and logistics. If you’re dedicated to providing top-notch customer service and ready to advance your career in a growing, successful accident repair business, we’d love to hear from you! Apply today to join us at our prestigious High Wycombe site