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Posted: 68 days ago   Expired

Customer Service Advisor

Salary: £20,001

Location: Fakenham

Job type: Permanent

Category: Advisor

Customer Service Advisor - Fakenham, Norfolk • Main dealer, with market leading basic salaries and OTs • Exceptional working environment and excellent management, training and career development. About Our Client My client is a car dealership based in Norfolk who are leaders in their field. They are currently for a skilled customer service professional to join their team. You will be from a customer service and ideally customer facing background, motor trade experience would be an advantage but not essential. Job Description The job will entail supplying order numbers, chasing order numbers, booking in vehicles, updating customers, invoicing, tele sales, face to face sales, MOT bookings, initial diagnosis, communicating with the workshop, maximize department profitability, provide customers with a friendly and professional service, discuss their requirements and act accordingly. Overall smooth efficient running of service department. While taking full responsibility for the customers journey while their vehicles are on site. The Successful Applicant • Customer Service, customer facing work experience is essential with a good understanding of what 'good' looks like in service delivery. • The ability to work under pressure, actively seek solutions to problems and having the flexibility to undertake a wide range of tasks are all key attributes. • Ability to communicate effectively within your team and manage internal relationship to deliver required information in a timely clear manor. • All works must be accurate and consistent adhering to all processes and procedures. YOU MUST HOLD A VALID AND CURRENT UK DRIVING LICENCE What's on Offer Pay rate: £20,000 per annum, plus bonus OTE £23,000 Hours of Work: Monday - Friday 08:30-18:00 Saturday (1 in 3) 08:00-12:00 Sunday – N/A Job Types: Full-time, Permanent


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