Glasgow Ref: VA2589 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression Customer Service Advisor – Join Our Team in Glasgow! Are you a friendly, proactive, and customer-focused professional? We’re looking for a Customer Service Advisor to join our team in Glasgow! As the first point of contact for our customers, you’ll play a key role in delivering exceptional service, managing enquiries, and ensuring a smooth customer experience. What You’ll Do * Welcome customers with a warm and professional approach. * Handle incoming calls, directing them efficiently to the right team members. * Keep customers informed about the progress of their vehicle repairs. * Manage bookings and appointments, ensuring smooth scheduling. * Update the CRM system accurately with customer details and interactions. * Assist with general enquiries, providing helpful and friendly support. * Maintain an organised, inviting reception area to enhance the customer experience. * Support administrative tasks, such as record-keeping and filing. What We’re Looking For We need a customer service superstar who thrives in a fast-paced environment and enjoys interacting with people. * Previous experience in customer service or reception (automotive experience is a bonus but not essential). * Excellent communication and interpersonal skills – a natural people person! * Ability to multitask and stay organised in a busy setting. * Proficiency in Microsoft Office and basic computer applications. * Strong attention to detail and accuracy when handling customer information. * A professional, calm, and solution-focused attitude, even under pressure. Ready to Make a Difference? If you love providing top-tier customer service and want to be part of a dynamic, friendly team, we’d love to hear from you! Apply today and start your journey with us in Glasgow