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Posted: 91 days ago   Expired

Customer Service Advisor

Salary: £26,000

Location: Ealing

Job type: Permanent

Category: Ealing Advisor

We are looking for an experienced Customer Service Advisor to join our team repair in Southall, Greater London. Our client is one of the largest accident repair groups in the UK with nine centres covering the whole of the Midlands and down into Buckinghamshire. The job in a nutshell: * Salary: £26,000 per annum * Southall, Greater London * Overtime available * Customer Service Advisor Benefits of this offer: * 28 days holiday including Bank Holidays * Pension contributions * Ongoing training provided * Opportunities for career progression due to ongoing business growth Minimum 1-year experience as a Customer Service Advisor required. Requirements for a Customer Service Advisor: You will have prior experience in a fast-paced customer service position, with the ability to: * Multi-task in a busy environment * Plan your workload effectively to ensure customers are updated to agreed timescales * Work accurately under pressure * Work as part of a team as well as on your own initiative with minimal supervision * Be flexible in your approach * Continually work to high standards with customer satisfaction in mind Day-to-day activities: * Managing our customer experience journey, including customer complaints and resolutions * Booking customers in and arranging their vehicle collections and returns * Liaising with our drivers and managing the transport diary * Answering and making phone calls * Updating insurance companies * Updating computer systems/portals * Ensuring daily KPI targets are achieved * Creating job packs and associated admin We are the growing Automotive Recruitment Agency based in Corby, Northamptonshire. We have many candidates and opportunities in the automotive sector across the UK. Please get in touch with us if you are looking for a new job opportunity or would like to become our client

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