Tamworth Ref: VA2710 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression ​ Join our team as a Customer Experience Advisor! We have an exciting opportunity to join the successful team at our Tamworth site as a Customer Experience Advisor. As first point of contact, you will play a key role in ensuring a smooth and positive customer experience, making it clear the things they value are in safe hands with us. You will be responsible for: * Welcoming customers with a warm, professional approach. * Managing our customer experience journey, keeping customers updated on the progress of their vehicle repairs. * Booking customers in and arranging their vehicle collections and returns, for seamless scheduling. * Administering customers files correctly and accurately. * Ensuring computer systems and portals are updated. * Handling telephone and email enquiries, both inbound and outbound. * Ensure the reception area is organised and inviting. * Working to targets to achieve team and individual goals. * Moving vehicles on the forecourt. ​ About You You will have previous experience working in a customer service focused role, ideally with an understanding of automotive repair. You will have: * Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. * Good organisational skills and a strong attention to detail. * The ability to multitask and adapt to changing priorities in a fast-paced environment. * Experience in administration and computer systems, such as MS Office. * Be a team player, as well as able to work individually to achieve targets. * A good understanding of the local area for transport logistics. ​ If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today