Hayes Ref: VA2334 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression ​ Are you passionate about providing exceptional customer service? Join our team as a Customer Experience Advisor! We have an exciting opportunity to join the front of house team at our Hayes site as a Customer Experience Advisor. In this role you will be responsible for operating front of house, this includes direct customer contact and offering support to our customers in a variety of different ways, including by phone, over email and face to face. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us. You will be responsible for: * Managing our customer experience journey, including complaints and resolutions. * Booking customers in and arranging their vehicle collections and returns. * Delivering a fast and efficient service to insurers and customers. * Administering customers files correctly, whilst building a genuine rapport. * Ensuring computer systems and portals are updated. * Handling telephone and email enquiries, both inbound and outbound. * Working to targets to achieve team and individual goals. * Satisfaction targets in the form of customer feedback. * Moving vehicles on the forecourt. ​ About You You will have previous experience working in a customer service focused role, ideally with an understanding of automotive repair. You will have: * Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. * Good organisational skills. * The ability to multitask and adapt to changing priorities. * Experience in administration and computer systems, such as MS Office. * Be a team player, as well as able to work individually to achieve targets. * A good understanding of the local area for transport logistics. If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today