Assistant Service Manager, Ipswich outskirts (Stowmarket side) Mon-Fri 8.30-5:00, Permanent Salary circa £40,000 NEG/DOE + End of year company bonus. 20 days annual leave rising to 25+BH Experienced Assistant Service Manager required in a busy service department providing sales, service and warranty support for diesel generators, UPS systems and specialist automatic vehicle transmissions. This exciting opportunity would suit someone with HGV experience, either as a fitter/technician – perhaps you have experience ‘on the tools’ and are looking to utilize this experience in a role that is both workshop and customer focused. Reporting to the Service Operations Manager and Technical Sales Manager, you will be responsible for assisting with managing and organising the daily activities of a team of engineers. You will organise and plan daily activities of the engineering team to ensure customer requirements are met. You will be required to keep customers informed of updates on work being carried out and supporting the engineers, working with other internal departments to ensure that high levels of customer satisfaction are maintained. Outline of the role • Resolving issues that arise regarding customer orders and engineer visits. • Processing engineers’ job cards to create and invoice to the end user using company IT systems. • Using management systems and MS tools to operate daily activities. • Being flexible with daily activities and working as part of a team. • Managing customers’ expectations whilst delivering excellent customer service. • Self-motivated to prioritise activities. • Dealing with customer queries and issues. • Processing warranty claims. • Processing service and oil analysis reports. • Providing quotations for planned service and remedial work. • Liaising with suppliers and ordering parts and materials. Experience/Skills Required * Previous working experience with either commercial trucks, automotive industry, plant engineering, agricultural engineering, or other service controller roles within mechanical engineering. * IT proficient, familiar with MS Office * Ability to learn and to use other management systems. * Able to multitask and work in a busy environment. * Adapt to changing workload and be flexible to suit department needs. * Organised, self-motivated and a team player. * Confidence to communicate and deal with customers, manufacturers, and colleagues in a professional manner. If this sounds like the exciting opportunity and business you would like to be a part of – please apply today with an up-to-date copy of your CV. Thank you for taking the time to apply - Please note, we will not be able to process your application if you do not meet the required criteria as outlined. Should we wish to short-list your application we will be in touch within 7 working days. If you are unsuccessful on this occasion, we will obtain your details for other suitable vacancies and will be in touch to discuss these in due course. TLP Recruitment has been placing Supply Chain, Logistics, Engineering and Manufacturing professionals for over 20 years. For more information on TLP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request