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Posted: 65 days ago   Expires in: 14 days

Apprentice Aftersales Advisor

Salary: 6.40 per hour

Location: Doncaster

Job type: Permanent

Category: Doncaster Apprenticeship Apprenticeship

This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.

Stoneacre Motor Group is one of the UK's fastest growing and most successful car dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

The vacancy

Responsibilities include but are not limited to: Advise customers about necessary Service / Parts for routine maintenance / repairs Answer telephone queries and respond to customers’ needs Collect data from customers to facilitate and qualify the customer service or repair requirements Prepare repair order documents including pricing up parts required Deal with queries and complaints in a professional manner Demonstrate consistent good customer service

This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship, you will achieve a qualification in Customer Service at level 2 Functional Skills in maths and English, if required This could lead to future opportunities for senior roles and further development within the group. Across the 12 months, you will have lots of training which will support you to gain the right skills and knowledge to succeed

·         GCSE or equivalent Maths and English (Grade A-C OR 4 -9) desirable

Training information

·         You will have block and day release training as part of the Off the job training at our Head Office in Thorne and other training will be delivered at the dealership. Monday - Friday - this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30am - 5.30pm.

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