Aftersales Manager – Chiswick Salary: £45,000 - £55,000 basic salary with an OTE of £65,000, plus a company car. Working Hours: Monday to Friday, 8:00AM to 6:00PM, with alternate Saturdays from 8:00AM to 1:00PM. Are you an experienced Aftersales Manager looking for a new challenge? Discover an amazing opportunity with a busy main dealer in Chiswick! An Aftersales Manager is required for this well-established and highly successful site. Responsibilities: * Plan, control, and monitor processes in customer service areas while managing and developing employees. * Improve the performance of the service team through effective coaching and performance management. * Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales). * Monitor and evaluate customer needs and competitor activity, ensuring marketing campaigns are relevant and targeted. * Accurately record all daily operating controls and KPIs. * Ensure premises, tools, equipment, and other dealership assets are controlled and used effectively. * Maintain effective expense control in line with agreed objectives through regular examination and review of management accounts and budgets. The Ideal Candidate: * Previous experience managing both service and parts departments is essential. * A solid career history within a main dealer Aftersales department. * Confident relationship builder with the ability to engage with customers at all levels. * Extensive career in Aftersales management. * Ability to create a positive working atmosphere, motivate the team, and ensure service targets are met. * Process and statistics driven, with an entrepreneurial flair to drive the business forward. * Proven ability to deliver high CSI results with a passion for customer service excellence. * Knowledge of vehicle design, manufacture, and legislation. * A full UK driving licence is required. If you’re ready to take the next step in your career and join a successful motor company, apply today! Job Reference: MD385