Aftersales Manager – Brighton Salary: £50,000 – £66,000 OTE (Basic + Bonus) Location: Brighton Job Type: Full-time, Permanent Job Description Pembrook Resourcing are currently seeking an experienced and driven Aftersales Manager to join our client’s busy dealership in the Brighton area. This is an excellent opportunity for a proven aftersales professional to lead a successful Service and Parts operation within a fast-paced environment. The successful candidate will be responsible for overseeing the day-to-day running of the aftersales department, ensuring high levels of customer satisfaction, operational efficiency, and profitability. Key Responsibilities * Managing the Service and Parts departments to achieve KPIs and profit targets. * Driving performance across Service Advisors, Technicians, and Parts teams. * Ensuring an exceptional level of customer service and satisfaction (CSI). * Monitoring workshop efficiency, productivity, and utilisation. * Managing budgets, costs, and departmental profitability. * Ensuring compliance with manufacturer standards and company processes. * Recruiting, training, and developing aftersales staff. * Handling escalated customer concerns professionally and effectively. Requirements * Previous experience as an Aftersales Manager or Senior Service Manager within a dealership. * Strong leadership and team management skills. * Proven track record of achieving KPIs and driving performance. * Excellent understanding of workshop and parts operations. * Strong organisational and problem-solving abilities. * Full UK driving licence. What’s On Offer * £50,000 – £66,000 OTE with strong bonus structure. * Company car or car allowance. * Monday–Friday role with occasional Saturdays as required. * Ongoing manufacturer training and development. * Opportunity to join a well-established dealer group with progression opportunities