WORKSHOP CONTROLLER Location of the Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor: Milton Keynes Salary of the Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor: £45,000 - £47,500 Hours of the Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor: Monday to Friday 07:00am - 17:30pm My client are looking for an ambitious and experienced Workshop Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor to join their site in Milton Keynes. As the Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor you are responsible for planning, controlling and delivering overall workshop performance, effectively managing, leading and organising the workshop team. You are the professional interface between the workshop and the Service advisors, having a significant impact on customer satisfaction and making a key contribution to the success of the operation. You will be ensuring all standards are met and legal regulations, Health and Safety, and environmental protection is complied with. As the Workshop Controller you will positively represent the company internally and externally. Responsibilities and Accountabilities of the Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor: * ·Manage and develop staff, ensuring the team is motivated for optimum productivity and performance. * ·Ensure job time planning and task allocation for workshop is carried out correctly and pre-determined job times are adhered to. * ·Highlight and review Vehicle Off Road cases to minimise downtime. * ·Monitor repair status and if any work is identified that may fall outside completion schedule or additional authority is required liaise with the Advisors to make sure customer is advised. * ·Accept repair orders, review and organise work so all resources are fully utilised. Allocate to appropriate skill level and explain customer specific requirements and completion deadline. * ·Adhere to pre-authorised and agreed prices for workshop services * ·Handover all necessary documentation to allow Service Advisors to explain works completed * ·Fully accountable for managing and updating the WIP, taking corrective measures and actions in a timely manner, in conjunction with system WIP * ·Ensure system sign-off within 1 working day to meet compliance requirements * ·Adjust resource planning to ensure additional hours are assigned * ·Liaise and support the Parts Department to ensure the correct parts and quantities required are ordered and available before consumables run out * ·Plan and manage staff holidays and absence, to ensure operational hours are fully covered and minimize disruption to the business * ·Work with customers and those with difficult complaints to resolve issues swiftly and to the benefit of all parties. * ·Ensure company HR policies are applied correctly, fairly and consistently and that conduct/performance issues are dealt with without undue delay. * ·Responsible for all aspects of Health & Safety on site, ensuring appropriate use of PPE at all times. * ·Ensuring all required technical test equipment and tools are available and ready for use * ·Ensure workshop facility is maintained to a high standard and repairs are initiated in a timely manner * ·Ensuring quality control of all completed tasks * ·Set a professional example at all times when dealing with customers and colleagues * ·Respond promptly and efficiently to all managerial requests * ·Complete admin tasks and management reporting to a high standard within agreed time frames Key Competencies and Experience of the Workshop Controller / Workshop Manager / HGV Workshop Controller / Workshop Supervisor / HGV Workshop Manager / Fleet Workshop Controller / Fleet Maintenance Controller / Fleet Workshop Manager / HGV Workshop Foreman / HGV Workshop Supervisor: Managing & Leadership – Motivate and organise a strong team with a shared goal, based on trust and respect Results Orientation – Identify actions necessary to complete tasks, meet the needs of our customers Problem Solving – Think creatively to overcome obstacles, deliver solutions that benefit the customer and the business Interpersonal & Communication – Interact with others in a fair, positive and professional manner and communicate complex technical matters clearly in a customer focused way. Quality Focused – Ensure a high-quality service at all times and embed a ‘right first time’ culture The Workshop Controller has technical and administrative knowledge, has experience of workshops and understands the connection between quality, customer satisfaction and business success The Workshop Controller can create a good working atmosphere, enthuses and motivates their team. They also recognise their own personal development needs, allow others to express an opinion and feedback, and take constructive criticism seriously. They are able to reach target agreements with employees and to monitor the level of target achievement The ideal Workshop Controller will have previous experience of Workshop Controlling / Workshop Supervising or Workshop Managing in either a Commercial Vehicle Workshop, Fleet Workshop or Vehicle Maintenance Unit If this role sounds like a role that interest you then please contact Danica Baker at Sprint Recruitment