What you can expect as a Workshop Controller: * Full time/Permanent * Monday - Friday - 8am-5:30pm * £30,000 - £40,000 (experience dependent) * Bonus Scheme - Uncapped based on hours sold * 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme * Pension Scheme & Life Assurance * Privilege vehicle purchase scheme * Discount on Service, Bodyshop and Parts The Role of a Workshop Controller: * Lead, manage and motivate a team of qualified and apprentice technicians * Allocate work orders to technicians, and manage technician clocking on/off * Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works * Drive service profitability by ensuring maximum time save and upsell * Manage and update workshop CRM/Computer Systems * Provide outstanding customer service to customers both face to face and by phone in the instance you have to deal with a customer complaint * Assist and work closely with the estimating & parts team as required * Booking customers in and arranging their vehicle collections and returns * Liaising with our drivers and managing the transport diary * Ensuring daily KPI targets are achieved * Moving vehicles on the forecourt * Creating job packs and associated admin * Answering and making phone calls What we're looking for: * Well-developed management and leadership skills * In depth knowledge of contemporary Bodyshop systems, technology, and operating processes * The ability to exceed targets and deadlines is a must. If you are interested in this position and can add real value to our team, we would love to hear from you