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Posted: 45 days ago   Expires in: 12 days

Workshop Controller

Salary: £35,000

Location: Witham

Job type: Permanent

Category: Workshop controller Workshop Controller

Workshop Controller Location of the Workshop Controller / Workshop Supervisor: Witham Salary of Workshop Controller / Workshop Supervisor: £32,000 up to £35,000 plus a lot of fantastic benefits Our client is seeking a Workshop Controller / Workshop Supervisor required for a successful workshop in Witham. Workshop Controller / Workshop Supervisor Responsibilities include: As Workshop controller you will be supervising and motivating the team of Service Technician and pro actively reviewing daily workload to seek opportunities that will help drive performance. You will maintain high levels of customer satisfaction by implementing quality checks and resolving any issues. You will also be supervising the daily timekeeping of technicians and managed authorised absence. oLiaise with service reception/admin regarding authorisation oLiaise with customers when required oSupport admin and front line team with technical support when required oMonitor and arrange technician training in line with MB requirements and individual training plans oEnsure apprentice is up to date current staff training oSupport and implement improved workshop control process supported by Service Manager oBe briefed on staff 1-1 where appropriate to understand individual targets set and support the technician team to achieve their targets oEnsure every job card is fully completed prior to the paper work going back to admin oSupport admin team on pricing jobs / labour times when required oLiaise with parts regarding availability / stock item oPre-check job cards prior to vehicle arriving onsite oControl flow of work through the workshop oQuality check job cards and vehicles when necessary oManage driver to arrange vehicle movement between sites oManage workshop equipment / special tool requirements oEnsure seamless handover between shifts oBook & issue parts when required out of hours Workshop Controller / Workshop Supervisor requirements: · oBe a driven individual oPrior experience as a Workshop Controller / Workshop Foreman / HGV Technician / Workshop Supervisor preferred oHave the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment oHave an interest and passion for commercial vehicles oDriven by exceeding targets oHave the ability to lead and motivate the team oHave a knowledge of the motor trade and a genuine interest in the brand oDemonstrate the ability to build lasting relationships with customers and prospective customers and trade partners You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team Please send your CV to Danica Baker at Kolt Recruitment

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