Workshop Controller Location: Stoke-on-Trent Shift Pattern: Monday-Friday, (Apply online only) Salary: £30,000 per annum - dependent on experience Contract Type: Permanent Igloo is looking for Workshop Controllers to join our client’s team in Stoke-on-Trent on a permanent basis! Our client is one of the UK’s leading automotive companies, with operations throughout the country. What you’ll be doing: * Dealing with customers bringing their vehicle for recall, service or repair. * Providing feedback to customers on their service or repair, including pricing of additional work when required, explaining the reasons fully and competently. * Managing all staff within the department, communicating instructions to technicians and ensuring that work is completed in a timely manner. What we need from you: * A working technical understanding of vehicles in order to clearly explain repairs or additional repairs to customers. * Customer service skills, including dealing with difficult situations and an ability to upsell our services and products where appropriate. * Strong IT skills. * Awareness of warranty guidelines, service intervals and other relevant information. * Be organised, efficient and able to multi-task efficiently. * Be flexible, energised and a team player. * Previous experience in a similar role. In return we’ll offer: * 22 days holiday + bank holidays * Pension * Career development opportunities * Employee discounts