Workshop Controller Due to expansion, Parkway Volkswagen are looking to recruit a Workshop Controller for their busy site in Leicester. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. We are looking for a skilled, highly motivated individual to work as a key influencer with both the Service Reception and Parts Teams. Key responsibilities will include: * Assisting in maintaining progress information against job allocation to ensure all appropriate paperwork is completed to standard and passed on to the relevant teams * Assisting and advising team members in dealing with technical and job-related problems * Coaching the workshop apprentices as and when required * Ensuring the customer always comes first * Reviewing technicians and apprentices on a monthly basis * Measuring workshop productivity and utilisation on a daily basis. Workshop Controller Required Experience: * Proven experience within a service department in the motor industry although Volkswagen experience is not required. * An excellent understanding of systems and processes operated to within this environment * A strong knowledge of Health and Safety * Confident with dealing with people at all levels, be able to build an immediate rapport * Excellent planning and organisational skills * Comfortable in negotiating and influencing situations * Lead by example to deliver an outstanding customer experience every time Benefits: * We offer a competitive basic salary of £24,000 * Uncapped realistic bonus scheme of £35,000 upwards * Partially subsidised Volkswagen vehicle on a staff benefit scheme * 24 days holiday, increasing up to 28 days based on length of service, plus Bank Holidays * Company Pension Scheme * Comprehensive training and support programme