Workshop Administrator Location of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Stevenage Salary of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Starting from £25,000 Upwards, depending on Experience - Salary is Negotiable!! Hours of work for the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Monday to Friday days The Role The Workshop Administrator plays a key role in the smooth running of the workshops and mobile technician operations, ensuring that both on-site and road-based technicians are supported with planning, administration, and parts requirements. The role supports the Service Manager in developing the workshop and mobile repair services, while also providing cross-department assistance when required — including handling incoming calls for Vehicle Hire and carrying out wider administrative tasks across the business. Key Responsibilities of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: * Provide administrative support to both workshop-based technicians and mobile technicians. * Liaise daily with technicians and mobile technicians to ensure all objectives are completed. * Coordinate workshop planning, scheduling, and job allocation to ensure efficient workflow. * Communicate with customers regarding vehicle off-road (VOR) updates and progress reporting. * Create estimates and raise job cards in line with company processes. * Order and receive all parts, checking against stock, sourcing unavailable items, and arranging timely delivery. * Manage stock levels and maintain accurate organisation of all parts in a multi-site operation. * Prepare and issue invoices in line with completed work. * Handle warranty claims from start to finish. * Deliver excellent customer service to all internal and external stakeholders. * Assist in other departments when needed, or other general administrative duties and working as 1 team. * Ensure all customer queries are handled quickly and effectively, escalating where necessary. Skills and Experience: * Previous experience in a service, parts, or workshop administration role within the automotive industry. * Strong organisational and multitasking abilities. * Excellent communication skills with the ability to liaise at all levels. * Good technical knowledge would be advantageous. * Strong IT skills and computer literacy. * Adaptable and able to work effectively in a fast-paced, multi-division environment. The Ideal Candidate Will · Be a strong team player with the ability to support both workshop and mobile teams. · Be enthusiastic, self-motivated, polite, and professional. · Remain calm and professional under pressure. · Be flexible and open to working across different departments when business needs require. If this role sounds like a great role for you then please send your CV to Danica Baker at Sprint Recruitment