JOB PURPOSE The role of the Receptionist / Host is to: Ensure customers and visitors receive an immediate welcome. Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process. Department/Business/Location: Site Reports to: Head of Business KEY RESPONSIBILITIES Ensure reception area is staffed and kept tidy at all times. Direct customers towards the seating area and offer refreshments while they are waiting. Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed. Establish and maintain a system to monitor the whereabouts of key staff at all times. Keep customer refreshments stocked up at all times. Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom. Correctly process all outgoing post ready for despatch each evening. Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards. Skills & Requirements Essential Smart appearance. Competency in numeracy, literacy and IT. Experience Desirable Relevant previous job history. Hours: Saturday 8am - 5pm Sunday 10am - 4pm The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities